Proof of Fix
A resident checks whether a claimed repair actually worked.
- Resolved ticket becomes pending verification
- Resident confirms, partially confirms, or disputes
- Failed work reopens automatically
- Public and operator audit trails update
Judge mode
Five journeys. Every behaviour visible.
One-click scenarios use deterministic synthetic transcripts and the same tool contracts as real AssemblyAI mode.
What AssemblyAI does in real mode
The Voice Agent API streams the resident transcript, manages turn-taking and spoken replies, and issues JSON-schema tool calls. FixSA validates and executes the civic workflow tools, then returns structured results.
Large water leak
A resident reports road flooding near a clinic.
- Live transcript streams word-by-word
- Fields extracted and severity assigned
- Nearby report search runs
- Read-back and confirmation gate
Dangerous electricity fault
Exposed cable is sparking beside a school.
- Immediate-danger language detected
- Ordinary tool flow is stopped
- No emergency number is fabricated
- Official emergency guidance shown
Hazardous pothole
Cars are swerving around a deep road defect.
- Road category classified
- Traffic hazard changes priority
- Landmark clarifies location
- Synthetic work order created
Duplicate report
A second resident describes the same leak.
- Location and category candidates found
- Semantic overlap scored
- Match rationale explained
- Evidence merged only after consent
Tool-call evidence
Shared contracts, two adapters
Understand
classify_service_issue and search_nearby_reports turn free speech into explainable structure.
Guard
confirm_report_details plus the application safety classifier prevents unconfirmed or dangerous ordinary submission.
Act and verify
create_service_request, duplicate tools, and verify_resolution operate only on validated synthetic data.